FAQ's
General
Do you have a physical store?
How can I cancel my order?
Orders can be cancelled upon customer’s request any time before they are processed. We email you once the order is processed. No changes can be made after that and the return policy will then apply.
Why is my order cancelled?
You either provided incorrect phone number or incorrect address. Or you did not pick up the phone. We do not dispatch orders if not confirmed on call. Please pick up the phone when you get a call from unknown number otherwise your order will be cancelled if not confirmed within two days. We make a minimum of three call attempts to every customer at different times.
Product Related
Are the measurements mentioned exact for all hijabs?
All measurements for hijabs are approximate. We measure one piece of each design containing hundreds of pieces. It's not possible to measure all hundreds and thousands of pieces. Hence please allow margin of 2-3 inches for all measurements mentioned, due to manual error.
Will the colors be exactly as shown in pictures?
Although we try our best to capture colors as close as possible to how they appear in real, we cannot guarantee a hundred percent match. The difference between different display screens is minimal but beyond our control. For a test, you can view the same picture on our website in two different phones - Apple and Samsung and you'll be able to understand the difference that different LCDs cause.
Shipping And Returns
How long does it take for delivery?
All orders within Karachi take from 2-4 working days for delivery, exclusive of Sundays, Public holidays, and/or any miscellaneous strikes etc.
Orders outside Karachi may take 4-8 working days for delivery.
I want my order urgently. Please help.
For urgent orders, please contact on our Whatsapp number +92 300 2661499 mentioning your city, order items and the date you need the order by and we'll let you know if an arrangement can be made.
Please note
For COD orders, it's necessary for you to answer order confirmation call which takes 24 hours after you placed the order and the order is dispatched the next day. If you want to avoid this process, please choose easypaisa/bank transfer as paid orders are processed immediately after payment is received, without calls.
Do you ship internationally?
Yes. Please WhatsApp us (on +92 300 2661499) to know about shipping rates as they vary with your order weight and destination country.
Any customs duties or taxes, if applicable by the respective country’s officials will not be the responsibility of The Women Zone.
Due to country restrictions, we are unable to deliver in India.
How do I exchange an item?
You must initiate an exchange request within 3 days of receiving your order through email
Please email at teamjilbaab@gmail.com mentioning your order ID, reason of exchange and the items you want to send back.
Once approved, please send the exchange items back at our Karachi warehouse with your original order ID mentioned clearly on top of it. The items should reach us no later than 10 days after your request has been approved.
We’ll issue you a voucher of the scarves amount after inspection that you can use at any of your future purchases.
For an exchange to take place, the item(s) must be in the same condition they were delivered in with all their packaging and/or tag(s) intact. Claim of exchange can be rejected if item(s) are found to be stained, worn, or modified from their original condition when they reach us, in which case the buyer will not be compensated.
Do you have return or exchange policy?
We do not have return policy but we do have exchange policy.